[. . . ] Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn. v To reduce the risk of electric shock, do not use your computer in or near water. v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm. [. . . ] v SONY hardware repair - If the problem is determined to be caused by SONY hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. SONY or your reseller, if authorized by SONY, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use of non-SONY parts or nonwarranted SONY parts Note: All warranted parts contain a 7-character identification in the format SONY FRU XXXXXXX v Identification of software problem sources v v v v Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to your SONY hardware warranty for a full explanation of SONY warranty terms. Be sure to retain your proof of purchase to obtain warranty service. Chapter 3. Getting help and service from SONY 33 Getting help and service If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of SONY HelpCenter telephone numbers and hours of operation, visit the Support Web site at www. ibm. com/pc/support Country or region Argentina Australia Austria Belgium Language Spanish English German Dutch French Brazil Canada Portuguese English/ French Telephone Number 11-4717-4357 1300-130-426 01-54658-5060 02-714 35 70 02-714 35 15 55-0800 78 48 31 1-800-565-3344 416-383-3344 Chile China Colombia Spanish Mandarin Spanish 800-203300 800-810-1818 9-800-18811 623-2300 Denmark Ecuador Finland France Germany Hong Kong Danish Spanish Finnish French German Cantonese 35 25 02 91 2-565-130 9-22 931 840 01-69 32 40 40 069-6654 9040 2825-6900 34 ThinkPad® A30 Series Service and Troubleshooting Guide Getting help and service Country or region Ireland Italy Japan Luxembourg Mexico Language English Italian Japanese French Spanish Telephone Number 01-815 9202 02-482 9202 0120-887-870 298-977 5063 01-800-426-1000 387-5991 Netherlands New Zealand Norway Peru Portugal Spain Sweden Switzerland Dutch English Norwegian Spanish Portuguese Spanish Swedish German/ French/ Italian Taiwan United Kingdom United States English 1-800-772-2227 Mandarin English 886-2-2725-9799 01475-555 055 020-504 0501 0800-446-149 23 05 32 40 349-0050 21-791 51 47 91-662 4916 08-751 52 27 0848-80 52 52 Chapter 3. Getting help and service from SONY 35 Getting help and service 36 ThinkPad® A30 Series Service and Troubleshooting Guide Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. The drive's classification label (shown below) is on the surface of the drive. CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser products at the date of manufacture. In other countries, the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products. DANGER Do not open the optical storage drive unit; no user adjustments or serviceable parts are inside. Use of controls, adjustments, or the performance of procedures other than those specified might result in hazardous radiation exposure. Class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing. Note this warning: 40 ThinkPad® A30 Series Service and Troubleshooting Guide DANGER Emits visible and invisible laser radiation when open. Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions 41 42 ThinkPad® A30 Series Service and Troubleshooting Guide Appendix B. Product warranties and notices Warranty Period The warranty period varies by machine type and country or region. Note: v Contact your place of purchase for warranty service information. Some SONY Machines are eligible for on-site warranty service depending on the country or region where service is performed. [. . . ] Product warranties and notices 65 Notice for European Union countries Hereby Ambit declares that this "J07M058" and "J07M041. 00" modems are in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. 66 ThinkPad® A30 Series Service and Troubleshooting Guide Appendix B. Product warranties and notices 67 Hereby Intel declares that this PBA A30460-006 modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. 68 ThinkPad® A30 Series Service and Troubleshooting Guide Hereby 3Com declares that this 3CN3ACx556, 3CN3ACx556B and 3CN3BM1556B modem models are in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. Appendix B. Product warranties and notices 69 Wireless Interoperability Wireless LAN miniPCI Combo Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: v The IEEE 802. 11b Standard on Wireless LANs, as defined and approved by the Institute of Electrical and Electronics Engineers. v The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless Ethernet Compatibility Alliance). Usage environment and your Health Wireless LAN miniPCI Combo Card emits radio frequency electromagnetic energy like other radio devices. [. . . ]